ORDERS & SHIPPING
Where do you ship?
What currency are your prices in?
All listed prices are in Singapore Dollars. Please check the current exchange rate or instant conversions next to product prices to be sure of the final purchase cost.
How long does shipping take?
We process orders within 1-2 business days, then ship via FedEx which will arrive within 7 days depending on your destination. Any delays at customs may extend delivery time beyond this estimate.
Where's my package?
You can find the tracking number in your order history on our website. For all trackable shipped packages, we also send the tracking number in an email.
What's your return policy?
We’ll process each refund and return request individually, with an emphasis on finding a good resolution for both parties! when agreed by both parties, all purchases may be returned within 30 days. We are not able to provide complimentary return shipping due to the complexity of shipping internationally.
Customs duties and taxes are non-refundable through NEAL MOBILITY. These funds may be recoverable by contacting your local customs office directly.
PREPARE YOUR PACKAGE
Pack your return securely with the original packaging if possible, and please include your original packing slip. All return items must be unused, unwashed, and undamaged.
DROP IT IN THE MAIL
Use the courier service of your choice to return your item(s) to the following address:
Attention: NEAL Return Goods
Kennwu Manufacturing (M) Sdn Bhd
No 2, Jalan Jati, Taman Perindustrian Tiram Utama,
81800 Ulu Tiram, Johor, Malaysia.
WAIT FOR YOUR REFUND
Return parcels may take multiple weeks to be delivered at our warehouse. Once your return has arrived, please allow 2-4 weeks for your refund to be processed. We’ll send you an email once the refund is on its way.
Please note that for refunds, we deduct the original and return shipment cost and possible S$5 to cover restocking or import tax. Refunds may only be issued to the Paypal account used to make the original purchase.
If you have any questions, reach out to us at firstname.lastname@example.org
What if my items are damaged or incorrect?
If you receive a damaged or incorrect item, contact email@example.com with your order number, a description, and/or pictures of the damaged or incorrect item received. We’ll make sure you’re taken care of.