Terms of Service

Welcome to the NEAL MOBILITY web site (the Site,” “we,” “us,” or our”). NEAL MOBILITY provides this site as a service to its customers. Please read the following terms of service (Terms”) as they govern your use of our site. By using this Site, you agree to follow and be bound by the following below. If you do not agree to these Terms, please do not use this Site.

We reserve the right to modify these Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our Site at any time constitutes full acceptance of our service Terms.

Usage Restrictions

All of the content that appears on the NEAL MOBILITY website, including, without limitation, all visuals, text, audio and video clips are subject to copyright protections and /or other intellectual property rights or licenses held by NEAL MOBILITY. The entire content of the NEAL MOBILITY website is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. NEAL MOBILITY grants you a limited license to access and make personal use of the content on this website. Content of the NEAL MOBILITY website is intended solely for the personal, noncommercial use by the users of our Site.


NEAL MOBILITY may contact you or provide you with service-related and/ or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.

Order Policy

At NEAL MOBILITY, we are committed to providing our customers with great quality products at reasonable prices. Our products are sold online only at limited quantities and availabilities. We have done our best to display our items as accurately as possible on the Site. Please be aware, variations in color, shape and look may occur. If you are not satisfied your purchase, please review our Returns section for further assistance.

Resale Policy

You may purchase products from the NEAL MOBILITY website for personal use only and not for resale. By placing an order on shop.nealmobility.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept our general terms and conditions. We reserve the right to refuse orders for any reason without explanation.


By ordering goods from NEAL MOBILITY destined to countries outside Malaysia, services will be provided to you only after you explicitly agree to become Importer of Record (IOR”) and as such customs clearance shall be made in your name and on your behalf. As IOR, you agree to be ultimately responsible for importing the products ordered by you into the destination country and are solely responsible for the payment of duties, and taxes. You hereby give a proxy or power of attorney (POA”) to NEAL MOBILITY designated shipping provider for the customs clearance of products ordered by you. This POA authorizes NEAL MOBILITY designated shipping providers assigned customs broker to act on behalf of you. NEAL MOBILITYs designated shipping providers intervention with respect to customs formalities may be done by a customs agent assigned by NEAL MOBILITY's designated shipping provider on your behalf. You hereby acknowledge to have understood the concept of IOR and the need of the POA and further state that the terms of the POA or terms of the purchase from NEAL MOBILITY and transportation conditions fromNEAL MOBILITYs designated shipping provider are not unreasonable or unknown to you, that you have read them, understood them and further have agreed to them.

Site Use

You cannot access or use the NEAL MOBILITY website for any illegal or unauthorized purpose. Harassment in any manner or form of the Site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Although NEAL MOBILITY cannot monitor the conduct of its users, it is a strict violation of these Terms to use any information obtained from our Site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent.

Also, you agree that no comments or other user submissions submitted by you to the NEAL MOBILITY website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You further agree that no comments submitted by you to the Site will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

User Submissions

NEAL MOBILITY strives to create an interactive relationship with the members of its Site and services. User comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to NEAL MOBILITY on or by this Site shall be and remain NEAL MOBILITY property. Users assign all property rights and interests to NEAL MOBILITY allowing our company unlimited use, commercial or otherwise, of any comments. Furthermore, NEAL MOBILITY shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to users any compensation for any comments; or (3) to respond to any user comments.

Correction of Site Errors

The information on the NEAL MOBILITY website may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconveniences.


By use of this Site, you agree to indemnify and hold NEAL MOBILITY (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account (including negligent or wrongful conduct).

Modification/Termination of Website

In the event of termination, you will still be bound by your obligations under these terms of service, including the warranties made by you, and by the disclaimers and limitations of liability. NEAL MOBILITY shall not be liable to you or any third-party for any termination of your access.

Third Party Links

To improve our Site, NEAL MOBILITY may use and promote services provided by outside third parties. However, even if the third party is affiliated with NEAL MOBILITY, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.

We are not responsible or liable for any loss or damage of any sort incurred as a result of any dealings with any third party website or merchant or operator of such a third party website.

Disclaimer Of Warranty

All content, products, and services on the site, or obtained from a website to which the site is linked (a linked site”) are provided to you as is” without any guarantees or warranty. In connection with all content, products and services on this site, NEAL MOBILITY makes no warranties of any kind, either express or implied including, but not limited to, the implied warranties of merchantability, title, non-infringement, security or accuracy. Use of the product by a user is at the users risk.

Limitation Of Liability

NEAL MOBILITY shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages that result from the use of, or the inability to use, the materials and services on this site or the performance of any its products (even if NEAL MOBILITY has been advised of the possibility of such damages).